Virtual Assistant

weCompel aspires to make lives better by solving the financial challenges of our changing world! At weCompel, you are the first point of contact with our customers and our goal is to provide a customer-centric, multi-channel, low effort experience for customers with complex financial needs.

We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hard. And are also:
• Committed to owning customer issues from start to finish.

• Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes.

• Able to think on their feet and be flexible with creating solutions for a variety of personalities and customer types.

• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.

• Able to identify other potential customer needs and offer tailored solutions that improve financial wellness.

• Keen problem solver that connects with each customer with compassion.


Qualifications:
• Experience with Contact Centers is desirable but not required.

• Excellent verbal and written skills.

• Previous customer service experience preferred.

• Strong commitment to providing exceptional customer service.

• Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.

• Proficient PC and keyboarding skills with the ability to multi-task between multiple computer applications.


Work Hours:
*You determine your own working schedule and hours each week