Online Customer Service and Chat Support

Responsibilities
*Resolve customer issues via our customer support ticketing system
*Work with customers through email, phone, forums, and potentially live chat
*Provide community moderation through instagram, facebook, tik tok etc
*Respond to customer inquiries in a timely and professional manner
*Follow up with customers to ensure their issues are resolved and they are happy with the level of support provided
*Maintain support documentation

Skills and Qualifications
*Experience as a Customer Support Representative or similar role
*Experience using help desk software and ticketing systems
*Strong communication skills
*Friendly and personable attitude
*Fluent level written and spoken english
*Patience and understanding when dealing with frustrated customers

This will be a 4 month position of about 30 hours per week. You’ll receive extra consideration if you include the word “holiday” in your message, cover letter, or application so that we know that you read this all the way through and follow basic instructions. Good written grammar and conversational skills are a must. Read Less.