Marketing Assistant at real estate and hospitality

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Marketing Assistant at Spaciouz.com

?Job description: Marketing Assistant facilitates the promotion, sales, and bookings. Marketing Assistant is responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, making reservations and sending out confirmation notices.

✅ Payment: Starting 300 USD

About Spaciouz:
Spaciouz is a newly emerged and fast-growing entrepreneurial venture, specializing in the real estate and hospitality industry. Spaciouz provides short to semi-long term stay options for travelers, relocating families, migration workers, refugees, and any others who need temporary housing options.

Principal Duties and Responsibilities:

• Market rentals to grow reservations, supplying ads with exceptional pictures and descriptions
• Manage reservations and communication with potential and current Spaciouz’s Guests. Namely, using Spaciouz’s written content, respond to new inquiries with an intent to convert them into a successful booking; send reminders; provide check-in information, send welcome messages.
• Prepare background verification of guests on confirmed bookings prior to sending the check-in instructions
• Updating the channel manager on a daily basis for all future and same day reservations
• Prior to Guest’s check-in collecting payments including extra guest fee or pet fee
• Ensuring first call resolution for existing guest complaints as well as troubleshooting incident-based reports with the guests
• Coordination with guests in case of delay in check-out by the guests without prior information.
• Responsible for managing and maintaining positive relationships with the Spaciouz’s guests.
• Be the point of contact for guests;
• Drafting duplicate listings of the existing adverts as well as screen scrapping Occupancy, Weekend and Weekday rates of other properties within the competition zip codes of Spaciouz’s inventory.
• Opening Insurance claims and various other disputes related to cancellations and payments with OTA platforms
• Interact with Housekeeping department via online platforms: sending updates about Guest checkouts and ensuring cleanings are completed before next Guest’s arrival.
• Opening tickets with the operations team for any repairs or scheduled maintenance.
• Daily Handover of pending tasks and any other necessary information to the next shift that logs in after the shift.

Competency – Knowledge, Skills and Abilities:
• Excellent organization, time-management, and problem-solving skills.
• Strong knowledge of hospitality customer service operations, project management
• Ability to quickly learn and master the use of technology platforms.
• Computer literate and able to quickly learn.
• Ability to effectively communicate and respond to questions from staff members, clients, partners, and the general public in English.

Relevant Work Experience:
At least 2 years of experience in hospitality, property management, or customer service-related fields

Requirements
• Fluency in English
• Extensive experience with Microsoft Office Excel.
• Available to work 8+ hours daily during EST time Zone (Wednesday fixed off day)
• Has 100% access on internet and electric reliability
• Able to prioritize and organize tasks
• Able to take multiple responsibilities