I need to have a business written for my transportation company.

I am in need of an Operations Manual to be written for my transportation company. While I am not sure if I need any research conducted when developing the manual, I would like it to be presented in a Microsoft Word document format. I must have a professionally-written and organized manual that clearly outlines the procedures for the transportation of goods, supplies, and personnel for my business. The Operations Manual must be comprehensive and include all regulations and safety protocols specific to the transportation industry. I also need the manual to be written in plain English so that my staff can understand it. Furthermore, I expect excellent customer service from the freelancer who will take on this project. I am looking for a professional and experienced freelancer who is well-versed in the transportation industry and its specific regulations.

Given the critical nature of this project, the freelancer must have a record of producing quality work in a timely manner so that I can confidently use the Operations Manual with my business.