AI Chatbots / Knowledge Base Developers

Job Summary:
The Snatchbot UI / Knowledge Base Developers will own and influence the design and development of Snatchbot AI solutions, developing optimal user experience for web/mobile-based virtual assistants (VAs). The Snatchbot Developer focuses on discovering user requirements, matching those needs against customer goals, and building and optimizing VAs from the ground up. Among other activities, the Snatchbot Developer validates functionality choices, designs intuitive and adaptive dialog flows, build dialogs, anticipate user responses, and define and optimizes grammars. As a Snatchbot Designer / developer, you will need to learn about user populations and work effectively with customers on each engagement.

Principal Duties and Responsibilities
Develop clear designs that offer an ideal user experience
Understand the relationship between JavaScript and grammar tools that tie into VA content
Understand and own reporting and metrics to ensure tracking of elements that will improve performance and allow for evaluation of VA successes
Drive solutions that are scalable and comprehensible by non-developers, including customers
Own implementation of all dialog elements
Document dialog content, incorporating text, diagrams, and mockups, and advise others (including QA) on how to interpret documentation
Espouse best practices on all levels

Skills, Qualifications and Education:
BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field
Minimum years of work experience: 4 years. Fewer years accepted where clear aptitude for the role is demonstrated
Professional writing experience
Experience creating User Interface / User Experience designs for web and mobile
Experience with dialog or Voice
User Interface design
Creativity, strong logic skills
Preferred Skills Experience with any analytical tools e.g. Google Analytics
Natural Language Understanding
Previous experience in web content management, process mapping, or business process improvement