Adding department heads to company structure does not work Bitrix

Hello.
We need to fix the problem for Bitrix24.
Adding department heads to the company structure does not work.
The company structure from the user is displayed correctly in the portal, but is not displayed at all in the admin panel of the user list.
Product description:
The box version is installed on its own server, the bitrixvm system, the license is active, the latest updates.