Customer Support Specialist

• Treat clients in an empathetic and compassionate manner and demonstrate excellent interpersonal skills
• Identify opportunities to improve customer satisfaction and work to resolve issues or escalate when needed
• Provide our community with information, advice, guidance and support to support our users in achieving their goals through our platform
• Advocate with clients to ensure their needs are met and problems resolved.
• Provide standard service excellence consistent with our Code of Conduct and Company Values