Deactivation of a listing on Amazon

we have shared the action plan and yet amaazon has shared the following withhus Why did I receive this message?
You have not sent us sufficient information that we previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your listings will remain deactivated and we may not respond to further emails about this issue. If we receive more complaints about your listings, we may deactivate your Amazon seller account.

You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about those, please write to ..