Customer Relations Assistant 2

Demonstrated experience providing and coordinating customer relations assistance in a large, complex and interdependent organization.

Experience fielding a high volume of customer service calls and email requests and entering a high volume of data within pre-established deadlines.

Experience working on a customer service team; ability to take ownership of customer requests and improve service delivery.

Proven ability to uncover the important and relevant information about a problem through effective customer interface, conversation and questioning.

Experience operating a variety of communication hardware such as: cell phone, two-way radio and electronic mail.

Proficient skill and experience effectively operating word processing, database and electronic mail software such as MS Word and Outlook; ability to generate and run basic software reports.

Strong experience operating and manipulating database structures; running queries, adding, editing and deleting records to update database content.

Effective communication skills. Effectively communicate verbally, in writing and electronically in a clear, understandable and professional manner. Maintain proficiency at current level.

Ability to continually update knowledge through appropriate courses, seminars, publications and contact with others in the field. Ability to recommend procedural changes to and prepare updates for reference manuals.

Ability to communicate sound judgment and respond quickly to urgent and sensitive situations. Ability to withstand the high pressure of a fast-paced job in an environment of changing priorities.